AI glossary
AI agent
What is an AI agent?
An AI agent is software that uses a large language model to pursue a goal on its own: it understands a request, decides which steps to take, uses tools such as calendars, CRMs or databases, and completes the task, asking a human when it is unsure.
Last reviewed · Dexorn Technologies
Unlike a simple chatbot that only replies to messages, an AI agent can act. A booking agent, for example, checks availability, reserves a slot and sends a confirmation, all within one conversation.
Reliable business agents have a narrow, clearly defined job, guardrails that limit what they may do, logging of every action, and a hand-off path to a person.
Examples
- A voice agent that books clinic appointments
- A WhatsApp agent that qualifies property leads
- An agent that reads invoices into accounting software
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