AI glossary
AI hallucination
What is an AI hallucination?
An AI hallucination is an answer from a language model that sounds confident but is false or not supported by its sources. Hallucinations are reduced by grounding answers in trusted data, restricting what the model may claim and letting it say "I don't know".
Last reviewed · Dexorn Technologies
Business agents should answer only from approved content, escalate when confidence is low and be tested on real conversations before launch.
Regular review of transcripts and automated evaluations catch new failure cases over time.
Examples
- Inventing a refund policy
- Quoting a price that doesn't exist
- Citing a document that wasn't provided
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