AI glossary
AI voice agent
What is an AI voice agent?
An AI voice agent is an AI agent that talks on the phone. It turns speech into text, reasons with a large language model, replies in a natural synthetic voice, and can take actions such as booking appointments or updating a CRM during the call.
Last reviewed · Dexorn Technologies
Voice agents can answer inbound calls 24/7, handle several calls at once, make outbound reminder or qualification calls, and transfer to a person when the caller needs one.
Good deployments define the agent's script and limits up front, connect it to the business's calendar and CRM, and review real call transcripts regularly.
Examples
- AI receptionist for a clinic
- Outbound lead qualification calls
- Cash-on-delivery order confirmation calls
Put it to work
AI Voice Agents
Answer, qualify and book calls 24/7, in English and Hindi.